What ClubVibe Covers
ClubVibe is a club-management platform built for fitness businesses. It is designed to help clubs manage leads, members, bookings, staff workflows, onboarding activity, communications, and day-to-day operational records in one place.
These Terms apply to your access to ClubVibe websites, web applications, secure booking pages, and any related services we make available as part of the platform.
Accounts and Access
You must provide accurate account and club information, keep login credentials secure, and ensure that only authorised staff access your workspace. You are responsible for activity carried out through your account, including actions taken by administrators, managers, and team members you invite into the platform.
Where ClubVibe offers verification or security features such as email verification, phone verification, or authenticator-based sign-in, you are responsible for completing and maintaining those controls in a way that is appropriate for your business.
Customer Data and Permissions
You retain responsibility for the data you place into ClubVibe, including member records, prospect and lead details, booking information, staff information, internal notes, uploaded files, and communication history.
You must have a lawful basis, and any required notices or consents, to collect, upload, use, and communicate with the people whose information you manage through ClubVibe. That includes SMS, email, appointment reminders, and follow-up sequences that you or your team send through the platform.
Communications and Automation
ClubVibe may help you draft, send, schedule, or automate outreach to leads, members, or other contacts. That includes workflow messaging, follow-up sequences, appointment communications, and AI-assisted content suggestions.
You remain responsible for the accuracy, legality, timing, and appropriateness of messages sent from your workspace. Before using automated outreach, you must confirm that the workflow, content, and contact permissions suit your club, your market, and any laws that apply to your communications.
Bookings, Links, and Member-Facing Pages
ClubVibe may generate secure booking links or public-facing appointment pages for leads and members. You are responsible for deciding when those links are sent, who receives them, and whether the appointment types, staff availability, and booking information shown through the platform are correct.
You should treat booking links and access tools as controlled customer communications. If a link is sent in error, shared too broadly, or becomes inappropriate to use, you should revoke or replace it as soon as possible.
Subscriptions, Fees, and Trials
Paid use of ClubVibe is governed by the pricing, billing cycle, and any commercial terms you agree to when you subscribe or upgrade. Unless a separate written agreement says otherwise, subscriptions renew for the next billing period until cancelled.
We may suspend access for overdue accounts after reasonable notice. Trial, pilot, preview, or development access may include limited functionality and may be changed or withdrawn at any time.
Acceptable Use
You must not misuse ClubVibe, attempt unauthorised access, interfere with the operation or security of the service, upload malicious code, scrape other customers' data, or use the platform in a way that violates another person's rights or applicable law.
You must not use ClubVibe to send unlawful spam, deceptive marketing, or abusive content, or to manage businesses or activities that we reasonably consider unsafe, fraudulent, or incompatible with the intended use of the service.
Service Changes and Availability
ClubVibe evolves over time. We may improve, modify, replace, or retire features, interfaces, and workflows. We aim to operate the service reliably, but uninterrupted availability is not guaranteed unless expressly stated in a separate written service commitment.
You are responsible for maintaining your own internet access, devices, and internal operating procedures. We recommend that you export or retain important business records as part of your own continuity processes.
Intellectual Property
ClubVibe and its underlying software, design, branding, workflows, and documentation remain our property or the property of our licensors. These Terms give you a limited, non-exclusive right to use the service for your internal business operations during an active subscription or authorised access period.
If you provide feedback, suggestions, or improvement ideas, we may use them to improve ClubVibe without any obligation to compensate you.
Suspension, Termination, and Legal Review
We may suspend or terminate access where reasonably necessary to address misuse, security risks, non-payment, unlawful conduct, or material breaches of these Terms. You may stop using the service at any time, subject to any billing commitments already agreed for your current term.
This page is a product-specific operating draft prepared for ClubVibe and should be reviewed by qualified legal counsel before production use or before the platform is offered on final commercial terms. It is not legal advice and may need to be updated to reflect your contracting entity, governing law, consumer rights language, and final data handling commitments.